Xengo Privacy Policy
Last Updated: May 2025
xengo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, xengo.io, use our services, or interact with xengo links or QR codes. By using our platform, you consent to the terms of this Privacy Policy.
1. Overview
We care about privacy. We do not sell your personal data. We only use your information to provide and improve the xengo service.
We care about privacy. We do not sell your information to third parties or use your contact information for any purpose other than those directly related to your use of xengo.
2. What We Collect
We collect information from you when you:
- Create a xengo account (name, email, password, and optional company/job details)
- Use xengo services (e.g., creating short URLs, QR codes, and smart links)
- Interact with xengo links or previews (e.g., clicks, device info, IP address, geolocation, referrer, browser)
- Communicate with us via support, email, or feedback
- Opt in via Single Sign-On (Google, Microsoft, etc.)
- Open emails or interact with marketing content from xengo
- Add sub-users or grant shared access to your xengo workspace
We may also track:
- Timestamps, IP addresses, and geolocation for account activity and link generation
- Device settings, browser type, OS version, and language preferences
- Cookies and mobile identifiers as detailed in our cookie section
If you add sub-users, we may process additional user data such as:
- Name, email address, IP address, login timestamp, account permissions, and access logs
3. How We Use Your Data
We use your data to:
- Provide, manage, and improve the xengo platform
- Respond to support requests and manage your account
- Send you service-related notifications and optional marketing emails
- Prevent abuse, fraud, and other unlawful activity
- Understand how our services are used and improve user experience
- Optimize product performance and conduct analytics across devices
- Authenticate users and detect suspicious activity
- Verify emails and detect spam registrations
- Provide customer success and onboarding support
We may also use personal data for legitimate interests such as:
- Security, audit logs, legal compliance, and intellectual property protection
- Analyzing usage trends, marketing effectiveness, and service performance
- Improving our offerings and customizing user experience
4. Sharing Your Data
We do not sell your personal data. We only share it in the following cases:
- With trusted vendors (e.g., payment processors, analytics, support tools) under contractual obligation
- With Microsoft Clarity and other analytics providers to understand service usage
- With sub-processors for cloud hosting, email delivery, fraud detection, and CRM
- With legal or tax authorities if required by law
- With professional advisors (e.g., legal, tax consultants, auditors)
- With other users when you intentionally share links, QR codes, or metadata
- With third-party platforms if you use social sharing or integrations
- Within Synvu Limited and its group companies for operational purposes
- To help detect, deter, and prevent malicious, fraudulent, or unlawful activity
- If required to comply with legal process, enforce our policies, or protect rights
- With your consent when you instruct or authorize sharing (e.g., integrations)
5. Cookies and Device Data
xengo uses cookies, local storage, and device tracking to:
- Authenticate users and remember preferences
- Track link activity and detect fraud
- Analyze usage patterns across devices
- Run A/B tests to improve features
We may also use device-level data (screen resolution, device ID, OS version, etc.) for diagnostics and performance analysis. You can manage cookie preferences in your browser. Blocking cookies may impact some functionality.
We also use session recording tools such as Microsoft Clarity to anonymously analyze visitor behavior, which may include click paths, scroll events, and time on page. This data helps us improve usability and detect errors.
6. Storage and Retention
We retain personal data for as long as necessary to:
- Provide our services and fulfil contracts
- Resolve disputes and enforce rights
- Comply with legal obligations and audits
Data is erased or anonymized when no longer required. Aggregated or anonymized data may be retained indefinitely for analytics.
- Audit logs and system events (e.g., login IPs, account changes) may be retained for up to 3 years.
- Billing, tax, and support records may be retained as legally required.
7. Security Measures
We implement security measures such as:
- Encryption in transit and at rest
- Role-based access control
- Audit logging and anomaly detection
- Periodic vulnerability assessments
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute protection against all threats.
8. Children’s Privacy
xengo is not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe we have collected such data, please contact us.
9. Your Rights and Choices
You have rights under applicable law, including:
- Accessing and correcting your personal data
- Requesting deletion or restriction of processing
- Objecting to data usage (e.g., marketing)
- Requesting a copy of your data in a portable format
To make a request, email us at contact@xengo.io.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website, and we will notify users of significant changes.
11. Legal Disclaimers
- xengo is provided "as is" without warranties of any kind, express or implied.
- We are not responsible for damages arising from the use or inability to use our services.
- We disclaim all liability for any content created, shortened, or distributed using our services.
- We do not guarantee uninterrupted or error-free operation of the platform.
- Our services may link to third-party platforms. We are not responsible for their privacy practices or content.
- You are responsible for ensuring your use of xengo complies with applicable laws and regulations.
12. Contact Information
Questions or concerns? Contact us at contact@xengo.io.
"We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data."
xengo is a product and trading name of Synvu Limited, a company registered in the UK (Company No. 15761962), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.